Refund, Cancellation, and Return Policy

1 Refund Policy

We offer a money-back guarantee within 2 days from the date the order is received, applicable only to original products that are eligible for return.

To qualify for a refund, the following conditions must be met:

• The product must be unused and in its original condition.
• The product must be returned in its original packaging.
• All accessories or complimentary gifts received with the product must be included.
• The order number or proof of purchase must be provided.
• The product must not fall under the non-returnable product category.

We reserve the right to reject any refund request that does not meet the conditions listed above.

2 Order Cancellation Policy

Customers may request to cancel an order within 1 day from the date the order was placed, provided that the order has not yet been prepared or shipped.

To request a cancellation, please contact customer service and provide the order number and the required information.

Once an order has been prepared or shipped, cancellation may no longer be possible, and the order will be handled according to the return policy.

3 Product Return Policy

To request a product return, please follow these steps:

1. Contact customer service to begin the return process.
2. Provide the order number and the reason for the return.
3. Wait for the request to be reviewed and for return instructions and the return address.
4. Pack the product securely in its original packaging with all accessories included.
5. Ship the product back to us within 1 day from the date the return request is approved.

The customer is responsible for the return shipping costs unless the product received is damaged, defective, or different from the product ordered.

We are not responsible for returned products that are damaged or lost due to improper packaging or shipping.

4 Service Cancellation

To cancel a service, please follow these steps:

1. Contact customer service to begin the cancellation process.
2. Provide the relevant account or order information and the reason for cancellation.
3. Wait for the instructions required to complete the cancellation.
4. Follow the provided instructions to confirm the cancellation request.

Eligibility for a service refund will depend on the stage reached and the amount of work completed before the cancellation request was submitted.

5 Refund Process

Once the returned product has been received, we will inspect it and confirm whether it meets the return and refund conditions.

If the refund request is approved, the amount will be refunded using the same payment method used for the original purchase.

The refund will be processed within 2 days from the date of approval. Additional time may be required for the amount to appear in the customer’s account, depending on the bank or payment service provider.

Refunds do not include the original shipping or delivery fees unless the return is due to an error on our part or because the customer received a damaged, defective, or incorrect product.

6 Non-Returnable Products

Products cannot be returned or exchanged in the following cases:

• Products that have been used or opened.
• Products damaged due to misuse.
• Products returned without their original packaging or accessories.
• Products customized or made according to the customer’s request.
• Discounted or promotional products, unless they have a manufacturing defect.
• Products returned after the specified return period has expired.

7 Contact Information

For any questions or enquiries regarding our refund, cancellation, and return policy, please contact us through: